FAQ

 Anactoro – Frequently Asked Questions (FAQ)

 

Product-Related Questions:

Q: What ingredients are in your makeup brushes? A: Our makeup brushes feature high-quality synthetic bristles that are vegan and cruelty-free. The handles are made from sustainable wood with a matte finish. All materials are hypoallergenic and suitable for sensitive skin.

Q: Are your products vegan/cruelty-free? A: Yes! All Anactoro Beauty products are 100% vegan and cruelty-free. We never test on animals and use only synthetic, plant-based materials in our brushes and sponges.

Q: How do I clean and maintain my makeup brushes? A: Clean your brushes weekly with gentle shampoo or brush cleanser. Rinse with lukewarm water, reshape bristles, and lay flat to dry. Avoid soaking the ferrule (metal part) to prevent loosening.

Q: What's the difference between your brush sets? A: Our travel sets are compact and perfect for on-the-go touch-ups, while our professional sets offer more brushes for complete makeup looks. All sets include different brush shapes for various makeup applications.

Q: Are your products suitable for sensitive skin? A: Yes! Our synthetic bristles are hypoallergenic and gentler than natural hair brushes. They're designed to work well with all skin types, including sensitive skin.

Shipping & Fulfillment:

Q: How long does shipping take? A: Standard shipping takes 3-7 business days within the US. You'll receive a tracking number once your order ships so you can monitor its progress.

Q: Do you ship internationally? A: Currently, we ship within the United States. We're working on expanding international shipping options - stay tuned!

Q: Can I track my order? A: Absolutely! You'll receive a tracking number via email once your order ships. You can use this to track your package's progress.

Q: What if my package is damaged or lost? A: We're here to help! Contact us immediately if your package arrives damaged or goes missing. We'll work with you to resolve the issue quickly.

Q: Do you offer expedited shipping? A: Yes! We offer faster shipping options at checkout for when you need your beauty tools quickly.

Returns & Exchanges:

Q: What's your return policy? A: We offer 14-day returns on unused items in original packaging. Your satisfaction is our priority - if you're not happy, we'll make it right.

Q: How do I return or exchange an item? A: Contact our support team to initiate a return. We'll provide you with return instructions and a prepaid shipping label for your convenience.

Q: Can I get a refund if I'm not satisfied? A: Yes! We stand behind our products. If you're not completely satisfied within 14 days, we'll provide a full refund for unused items.

Q: What condition do items need to be in for returns? A: Items should be unused, in original packaging, and in resalable condition. For hygiene reasons, we cannot accept returns on used makeup tools.

Order & Payment:

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Q: Can I modify or cancel my order? A: Contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes, but we're happy to help with returns if needed.

Q: Why was my payment declined? A: Payment declines can happen for various reasons. Please check with your bank or try a different payment method. Contact us if you continue having issues.

Q: Do you offer discounts or promotions? A: Yes! Sign up for our newsletter to be the first to know about sales, new products, and exclusive discounts for our customers.

Care & Usage:

Q: How often should I replace my makeup brushes? A: With proper care, quality brushes can last 1-3 years. Replace them when bristles start shedding excessively, lose their shape, or become difficult to clean.

Q: Can I use these brushes with liquid and powder products? A: Yes! Our synthetic bristles work beautifully with both liquid and powder formulas. Clean between different product types for best results.

Q: Storage recommendations for brushes A: Store brushes upright in a holder or lay flat in a case. Keep them in a dry place and ensure they're completely dry before storing to prevent bacteria growth.

Fulfillment Transparency:

Q: Who fulfills my order? A: Your order is fulfilled through our trusted fulfillment partner to ensure fast, reliable shipping. This allows us to get your beauty tools to you quickly and safely.

Q: Why does my package come from Amazon? A: We partner with Amazon's fulfillment network to provide you with fast, reliable shipping and excellent customer service. Your products are the same high-quality Anactoro Beauty items you ordered.